GEN HOSTEL is aware f the importance of the personal information of customers using this website, and handles such information with the utmost care and according to the following policy.

Need your personal information

This website will ask customers for personal information including name, email address, residential address, and telephone number, when it is necessary in the following cases:

  • Requests, cancellations, and confirmation of lodging reservations
  • When customers enter to receive prizes or respond to surveys
  • When customers register as members, or change or confirm their membership information

Purposes of Using Personal Information

We use customers’ personal information for the following purposes.

  • To perform work related to hostel reservations
  • To examine information and respond when receiving customer inquiries
  • To send messages to customers who have requested email communication services
  • To contact customers when there is an emergency need to convey information
  • To provide customers with prizes, awards, or gifts in conjunction with their entries in contests, etc.
  • In order to obtain information about improving this website

Protection of Personal Information

The information provided by customers when using the services of this website is handled responsibly by database administrators and staff who require the information to perform their work; information is handled to protect it from leaks, alteration, and improper use.
Additionally, the above administrator and staff never use the personal information of customers for any purpose other than those listed in “Purposes of Using Personal Information,” and never disclose personal information to any third party except in cases where doing so is justified according to Article 8 of the User Agreement.

Examination, Correction, Deletion of Personal Information

By making inquiry to one of the points of contact listed hereafter under “Contact Information,” customers can request examination, correction, or deletion of personal information of theirs that is maintained by this website.
When making such a request, the customer will be asked to provide self-identifying information. When the customer requests correction or deletion of their personal information, an administrator authorized to access the database will appropriately carry out the request.

Contact Information

Please make requests related to personal information maintained by this website through the “Contact” section of the website, or at the following physical address:

Address: 3-7-16 Shibasaki-cho, Tachikawa-shi, Tokyo-to 190-0023
Telephone: 042-548-3380
Personal Information Protection Person Responsible